Services - what we do

Client Comments

At Behind Closed Doors, we provide high-quality accessible services, offering understanding, thorough assessment and review processes and realistic support planning, tailored to each person’s own circumstances and needs.  Where appropriate, we work closely with other key agencies to achieve the desired outcomes.


We help people prevent the escalation of violence and abuse, stay safe, rebuild their self-esteem and autonomy and address the practical problems associated with domestic violence and abuse. Support is provided by phone and/or 1-1 in the community, meeting and working with people in their own homes, (or family or friends), workplace, children’s centres, GP surgeries; wherever they feel safe.


Click on the links below to learn more about the different services available.


    Our Community DV Practitioner team works within the Leeds Domestic Violence Service (LDVS),  in partnership with Leeds Women's Aid and Women’s Health Matters.  (The team includes a male Community DV Practitioner to work with men if this is their preference.)



    Community DV Practitioner Support




    • Work with people to reduce the risk from domestic violence and abuse and improve their safety
    • Provide support and information on practical issues e.g. housing, health and benefits and accompany people to appointments, e.g. with solicitors, police, housing agencies
    • Provide support, information and accompany people to civil legal proceedings and support them with social care related issues
    • Refer women and children to refuges across the country and temporary emergency accommodation - very limited refuge provision for men in the UK
    • Advocate with other agencies to obtain appropriate support, e.g. with the police
    • Support people to access other agencies that can offer specialist help and advice appropriate to their needs e.g. drug and alcohol agencies
    • Listen and provide emotional support in confidence whilst providing other relevant practical support
    • Work with people face-to-face in their own homes (if it is safe) or another safe, neutral place, e.g. a GP surgery, Children's Centre.  If this is not possible, they can offer telephone support.


    To download our LDVS public statement, please click here





    Prevention and Recovery Service


    Our Prevention and Recovery Service works with people who are mainly seeking help to:


    • Understand if their relationship is abusive and if so, what options are open to them to prevent any risks to them or their children from escalating
    • Recover from experiencing domestic violence and abuse, whether this is a recent relationship or in the past


    The support we give may include all or any of the following:


    • Staying Safe
    • Time to explore and acknowledge difficult Feelings and Thoughts
    • Understanding Abusive Relationships
    • Recognising Warnings Signs of Abusers
    • Coming to terms with what is/has been experienced
    • Rebuilding Self-confidence and Self-esteem
    • Information for on-going practical issues such as financial issues, returning to work or education
    • Working with other family members to promote whole-family healing
    • Resources or sign-posting to other agencies where appropriate and agreed
    • Planning for the future, including Healthy Relationships


    Support is tailored to meet each person’s unique needs.


    Types of Support


    Demand for support from the PARS is very high and our team of staff and Volunteers are always busy.  However, we endeavour to respond to all requests for support within 3-working days.


    Phone Support:- Support begins with the first phone contact.  We offer regular phone support to everyone (usually fortnightly) until a Community-based Supporter is available to start face-to-face visits.  Many people appreciate and benefit from this regular phone support but if this is not wanted, there is an option to be placed on a waiting list for face-to-face support only.


    Extended Hours Phone/On-line Support:- We are able to offer structured phone/on-line support at pre-arranged times and dates, out of normal office hours, to people who are unable to access our other services during working hours.   Where this out-of-hours support is required, it can be accessed through an initial phone call or our on-line referral form.


    Face-to-face Support:-   When progressing to face-to-face support, we will work with people in their own homes or, where this is not safe or convenient, in another safe location e.g. a friend’s home, Children’s Centre, GP surgery or another agreed location.   Where phone support has already been in place, we build upon this work, usually offering a maximum of 12 visits/meetings;  Monday to Friday between 9.00 am and 5.00 pm.


    To download our Client Information Leaflet, please click here.



    Many professionals and volunteers in the statutory, voluntary and commercial sectors find themselves supporting people with experiences of domestic violence and abuse (current, recent or historic).  These people may be adults, children or young people; pupils, patients, clients, service users or colleagues.


    It is also likely that most of us know people within our own social circles and networks who have been, or are, victims.


    Supporting people effectively and sensitively is often difficult because of the complex dynamics, emotions and impact that characterise domestic violence and abuse.


    To read more about our training offers please click here.



    Children and young people who live in homes where domestic violence and abuse is present are often the silent victims but the impact is life-long.  Research confirms this, as do the increasing number of reports by parents and schools of children displaying concerning behaviour, and statistics from the police and other agencies, of violence and abuse in Teenage Relationships as well as Adolescent to Parent Violence.


    We believe it is essential to start bringing relevant conversations and understanding to children and young people – teaching them from an early age what a healthy relationship is. Equally important is to be clear and direct about what is NOT acceptable in any relationship.


    Thanks to funding from the Department for Education in 2015-2016, we developed a range of whole-class Workshop programmes and resources to support these conversations in schools and other relevant settings.  These resources are free to access (login authorisation required) at


    This website also provides support resources to assist practitioners working one-to-one or in small groups, supporting adults, young people and children who are, or have experienced/witnessed domestic violence and abuse.


    AMBASSADOR PROGRAMMES - we can also offer workshop-based programmes for Year 12 pupils in education as well as University Students aimed at raising awareness and providing young people with the knowledge, skills and confidence to help themselves and their friends in accessing specialist support.



    Behind Closed Doors has provided support to victims of domestic violence and abuse (dv&a) in the Leeds area since 1997.    During this time we have built a library of resources and tools to support this work, most designed to respond directly to the questions and needs of the people we help.


    But we are not the only people supporting victims of dv&a – many other agencies and organisations encounter this in the course of their work and the need to offer support which can create real, positive and lasting change is essential.   We know our resources contribute to the success of our team in helping people achieve the changes they want to see – many of these are shared, free, in our ‘online resource bank’  at


    This dedicated website also provides education-based practitioners free resources designed to assist in educating children and young people in a school (or similar) setting about healthy relationships.   These resources are designed for delivery at different Key Stages as follows:-


    Key Stage 1 - focus on Safe, Healthy Relationships (with underlying foundation of domestic violence and abuse prevention) – 4 x 1-hr workshops


    Key Stage 2 – explicit identification of domestic violence and abuse and promotion of Safe, Healthy Relationships – 4 x 1-hr workshops


    Key Stages 3 & 4 - developed from a Youth Work perspective to create real and in-depth discussion about 13 different aspects of Safe, Healthy Relationships. Module-based material which provides a range of short, medium and full-lesson options.


    If you would like a discussion about introducing these workshops into your setting and/or accessing bespoke training, please contact us on 0113 222 4562 or email


What can I say; you have been such an important part of my life for the last ten months. I feel so much better now and have recently felt able to laugh out loud, which I haven’t done for so long. I feel happier, much stronger than I have in years. I could not have done any of this without your help.

Without you I know I would have been in a very dark place, a very lonely and very unhappy place.

All I can say is thank you from the bottom of my heart; you are a tremendous organisation which has made a massive difference to my life. I can say this now because I feel I have the start of a new life ahead.

You do amazing work and make such a difference to people’s lives. You saved me - I had some terrible thoughts, mostly, “what the hell is my purpose in life, would I be missed if I wasn’t here?” I always came up with the same answer; “NO”.

You have healed me and taught me to look past what one person thought of me, how they treated me and how they made me feel so worthless and a waste of space.

I am now a different person and would like to thank you for restoring my faith in life. THANK YOU

(E's Story)





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