Volunteering

Useful downloads

Behind Closed Doors recognises the tremendous value that Volunteers bring to the organisation in carrying out the aims of the project and in supporting the people we work with.  Volunteers are an essential link in offering an end-to-end support service to people who are, or have, experienced domestic abuse.

 

We do our best to provide a placement that meets the needs of Behind Closed Doors but that also suits the needs of the Volunteer. To achieve this we do ask that Volunteers commit to a minimum of 6 hours per week in one day, (or 3-hours one evening per week for our Out-of-Hours service) for a minimum of 6 months after completing training and a period of mentoring.

 

Volunteers in the Prevention and Recovery Service (PARS) focus on delivering emotional and low-level practical support direct to people who are assessed as low/medium risk:

 

  • Prevention:  to reduce the risk within an on-going relationship, to reduce the risk of victims returning to an abusive relationship and/or entering another
  • Recovery: in helping to understand what has happened and how, why they are not to blame, re-building self-confidence and self-esteem, focusing on healthy relationships and learning warning signs for the future, moving on to more positive and healthy lives and take part in promoting and developing the profile of Behind Closed Doors
  • PARS COMMUNITY VOLUNTEER

    Personal Responsibilities

     

    • To be familiar with the mission, vision and values of Behind Closed Doors

    • To respect and work within the organisation’s policies on confidentiality, equality and diversity and all other policies and procedures adopted by the organisations at all times

    • From time-to-time carry out additional tasks as agreed in advance as appropriate and within the boundaries of the volunteer’s responsibility and capacity.

     

    Key Tasks

     

    • To provide emotional and practical support to people from a variety of backgrounds who are experiencing or have experienced domestic abuse

    • To meet/visit clients in their homes and / or other safe locations

    • To record relevant information during visits and transfer client information onto the office database as appropriate

    • To keep case files updated and carry out any follow-up work as required

    • To write letters of support to other organisations e.g. supporting a housing application

    • To research information on other relevant services / resources on own initiative

    • To accompany clients to appointments as necessary and subject to your availability, e.g. solicitors, social care meetings, housing offices

    • To liaise with other organisations on a client’s behalf, in person, by letter or telephone

     

    Additional tasks

     

    • To assist, as agreed, in training, presentations and publicity events

    • To assist in contributing to developing policies and procedures within the PARS project

    • To attend supervision and regular team meetings, have shared responsibility for minute taking and contribute as part of the team

    • To attend additional in-house and external training events for personal development as agreed and appropriate

     

    Please click here to download a Person Specification for the PARS Community Volunteer role

     

  • PARS OFFICE VOLUNTEER

    Personal Responsibilities

     

    • To support the mission, vision and values of Behind Closed Doors

    • To respect and work within the organisation’s policies and procedures at all times

    • To undertake tasks as specified in this role description with guidance from the PARS Supervisor and Management Team and from time-to-time, carry out additional tasks as agreed in advance, as appropriate and within the boundaries of the volunteer’s responsibility and capacity

     

    Key Tasks

     

    • To provide emotional and practical support to people from a variety of backgrounds who are experiencing or have experienced domestic abuse

    • To maintain regular phone support  with clients waiting for community volunteer support

    • To liaise with other organisations on a client’s behalf, by letter or telephone

    • To accompany colleagues on home visits to clients when joint working is recommended

    • To support community based colleagues and their clients with administrative and office-based support tasks including writing letters e.g. a housing support letter

    • To accurately record on the office database, all relevant information relating to all contact with clients, colleagues / agencies and professionals working with the client

    • To research information on other relevant services / resources on own initiative

    • To signpost clients to other agencies and organisations as appropriate

     

    Additional tasks

     

    • To assist, as agreed, in training, presentations and publicity events

    • To assist in contributing to developing policies and procedures within the PARS project

    • To attend supervision and regular team meetings, have shared responsibility for minute taking and contribute as part of the team

    • To attend additional in-house and external training events for personal development as agreed and appropriate

     

    Please click here to download a Person Specification for the Office Volunteer role

  • COMMUNITY DV TEAM VOLUNTEER

    Personal Responsibilities

     

    • To support the mission, vision and values of Behind Closed Doors

    • To respect, support and work within BCD’s policies and procedures at all times

    • To undertake tasks as specified in this role description with guidance from the Community DV Team Leader and from time-to-time, carry out additional tasks as agreed in advance, as appropriate and within the boundaries of the volunteer’s responsibility and capacity

     

    Key Tasks

     

    • To establish and maintain support for people from a variety of backgrounds who are experiencing or who have experienced domestic abuse

    • To process all referrals in line with the organisation’s procedures

    • To undertake risk assessment for all clients referred  to the service and to offer appropriate support, including safety planning

    • To provide direct support for clients in their home or a safe location and /or in meetings e.g. solicitors, housing offices, social care, civil court procedures

    • To provide information and sources of help including emergency accommodation, legal options, welfare entitlement  and housing offices

    • To maintain accurate records of all information and activity relating to a client on the organisation’s database

    • To advocate on behalf of clients with other agencies

    • To support the transition of clients from an abusive situation into safe and independent living

     

    Additional tasks

     

    • To participate in planning, reviewing and evaluating the organisation’s services

    • To assist in contributing to developing policies and procedures within the project

    • To participate in supervision (with  Team Leader/Mentor) and  team meetings

    • To attend additional in-house and external training events for personal and professional development as agreed and appropriate

     

    Please click here to download a Person Specification for the Community DV Team Volunteer role

 

 

© Behind Closed Doors  |  Registered Charity No. 1116500  |  A company limited by guarantee

Registered in England and Wales 5802623 | Privacy Policy