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Complaints form

Once submitted your complaint will be acknowledge within 5 working days. We may need to carry out an investigation or speak to you about your complaint. Your complaint will be seen by managers and/or our Trustees. If your complaint is about a person, they will be informed of the complaint lodged against them. At all times we will protect your privacy and your complaint will never become ‘public knowledge’. Please download our policy PDF (0.2 MB) for full details.